Charity Shop Volunteer

About us

Pawz for Thought is a charity based in Sunderland that helps animals in need across the North East. Since our beginning in 2003 we have grown and are now a very busy charity, helping thousands of animals each year. The animals we help include companion animals such as cats, rabbits, birds and other animals, as well as a huge range of wildlife. Our incredible volunteers support everything we do: animal rescue and transport; animal care; cleaning; admin and reception; fundraising and events; fostering and rehoming.

We are an entirely volunteer-run organisation and therefore are always looking for volunteers to support us in a range of roles.

The role

Pawz for Thought charity shop in Fulwell in Sunderland raises important funds for the work we do to help wildlife and animals across the North East. We are looking for volunteers to help in the shop, which is a varied and busy role. Volunteers do shifts in pairs and the day is usually divided into two.

Main tasks and activities

• Welcoming, serving and supporting customers at the shop, providing excellent customer service.
• Answering phone calls and instore queries.
• Operating the till.
• Sorting through donations – looking at branding and condition to ensure they are priced appropriately.
• Preparing items for sale by checking, hanging, steaming, sizing and pricing them
• Working on window and shop displays to make them look their best
• Helping out with basic housekeeping to keep the shop clean, tidy and well organised.
• Keeping accurate records of donations and sales.
• Representing Pawz in a friendly and professional manner.

Relevant skills

• A friendly and approachable demeanour.
• Strong organisational skills.
• Excellent communication skills.
• Customer service skills.
• Experience of or a willingness to adhere to organisational policies and procedures.
• Ability to work independently and use your initiative.
• Attention to detail.
• Punctual, reliable and trustworthy.
• Ability to work well in a team.
• Strong listening skills.
• Ability to be flexible, resilient and able to problem-solve.
• Non-judgmental, open minded and empathetic attitude.

What this role can offer volunteers

• Induction and support.
• Opportunity to develop and utilise your skills and experience.
• Gain valuable experience for those seeking a career in retail, customer services or administration.
• Learning and development opportunities.
• Being part of a team and supporting the organisation.
• The chance to play a vital part in helping animals.

If you would like to apply for this role, or to have a conversation about it, please get in touch at volunteering@pawzforthought.org